Bringing the Bank to You...Online!
We are pleased to introduce our new and improved online banking site and are committed to ensuring that it is a smooth transition. The FAQ's and user guide below will provide the information you need to successfully log in to ICB Online Banking, which went live Monday, August 6, 2018.
ICB Online Banking Demo Video
Popmoney Demo Video
Tips for ensuring a smooth transition:
- When you log in to the new online banking platform on August 6, your user ID will remain the same, except it will now be all lower case. Your temporary password will be the last 4 digits of your Social Security Number.
- Log in to your online banking account using your desktop computer before you log in to your mobile banking account.
- Review your accounts and complete any transfers or transactions prior to the August 3 conversion weekend (You will be able to view accounts in inquiry mode during the weekend, but will not be able to complete any transactions from Friday, August 3 to Monday morning, August 6.
Need Additional Assistance?
If you have any questions, or would like further information, please contact our Electronic Banking department at (920) 645-6191 or via email.
ICB Online Banking Frequently Asked Questions
Why is ICB changing online banking sites?
We are continually looking at ways to improve your online banking experience, and our new online banking product will do just that. It will be easy to navigate and provide enhanced features and functionality.
Will the online banking site look different?
Yes! We are excited about the new look and feel of our online banking site and know you will be too. It will provide access to many new features and services, including an intuitive interface with enhanced security, Bill Pay and Popmoney.
What new features will be available?
With the new online banking platform, you will be able to view your account list with real-time balances, history and check images; have the ability to pay bills directly from the home page; and make person-to-person payments using Popmoney. These are just a few of the exciting features you’ll experience within our new platform!
If I currently use Bill Pay, what will happen to my existing payments?
All of your current Bill Pay information will transfer and be available once the upgrade is complete.
Will previously established alerts and account nicknames transfer, or will I need to reestablish those?
If you have any alerts set (low balance, etc.) they will not carry over, so you will need to reset those. Account nicknames will transfer over and be available after the upgrade is complete.
Will the upgrade affect my mobile banking access?
After the upgrade we recommend that you log in to the new online banking site prior to logging in to mobile banking. If you do this and set up your new challenge questions, you should have no problem logging in to ICB Mobile. Updated terms and conditions will be provided the first time you log in to ICB Mobile after the upgrade.
Will I still visit the same website to access online banking?
Yes! You will still access online banking via the link located on the home page of www.investorscommunitybank.com. Click on the green “Online Banking” button in the upper right corner, then click “Consumer” to access online banking.
Do I need to update my favorites or bookmarks?
If you have the former ICB Internet Banking link saved to your favorites or bookmarked, you will need to update it, as it will no longer take you to the correct page. The new web site can be accessed via the home page of www.investorscommunitybank.com after the upgrade takes place on August 6, 2018 (Click on the green “Online Banking” button in the upper right corner, then click “Consumer” to access online banking). Once you reach the new web site, you can then resave to your favorites/bookmarks.