We’ve upgraded our online banking alerts to a powerful new system called SecureAlerts.

 
SecureAlerts delivers alerts, notifications and events to any device. You can choose from dozens of new alerts, and choose how and when information is delivered - giving you full control over all aspects of your account activity. You can choose to receive alerts by text, email, through the ICB Mobile Banking app, or through the Online Banking Message Center.
 

Alert options include:

  • Balance below amount set by customer
  • Debit transaction alert
  • Transaction over amount set by customer
  • Security alerts
  • Transaction alerts
  • ATM alerts
  • And more!
 

FAQs:

  1. How do I sign up to receive ICB SecureAlerts?
  2. How can I receive alerts?
  3. How do I set up SecureAlerts?
  4. Can I set up alerts from the mobile banking app?
  5. How do I set up push notification through the mobile banking app?
  6. What is the difference between push notification alerts and text message alerts?
  7. I have alerts set up on my account today. Do I need to do anything?
  8. What type of alerts are available?
  9. How do I stop receiving text message alerts?
  10. How do I reactivate text message alerts?
  11. How do I stop receiving email alerts?
  12. Does ICB have any tools to protect me against fraud?
  13. Is there a fee to receive alerts?
  14. Can I send alerts to more than one person?
  15. How do I activate an email address or phone number to receive alerts?
  16. I didn’t get my email activation code. What do I need to do?
  17. Can I review past alerts?
  18. How do I delete or modify alerts?
  19. What are the system requirements to receive alerts through the Mobile Banking app?
  20. How do alerts work with pending or pre-authorized debit card transactions on an account?
  21. What are “real time alerts”?
  22. Can I use my tablet to set alerts?
  23. My checking account balance is $200.00 and I just set up an alert to be notified if my checking account balance goes below $500.00. Why didn’t I receive an alert?
  24. I have a business account, but I’d like my accounting manager to receive some of the alerts I have set up on my account. Can I set this up?
  25. Do the activation codes expire when adding a new email or phone number?
  26. What mobile carriers support text alerts?
  27. I have text alerts set up, but I’m not receiving them. What do I need to do?
 

1. How do I sign up to receive ICB SecureAlerts?

Log on to Online Banking and select Alerts. You can choose the alerts you wish to receive from the Alert Options tab. You can also sign up for push notifications only from your mobile app as well.

2. How can I receive alerts?

You can receive alerts via email, text message, push notifications on your mobile phone or through the secure inbox in the alerts portal. 

3. How do I set up SecureAlerts?

You can set up text, email, alert inbox within Online Banking and push notification alerts on your mobile device. Follow the steps below:

a. Log into Online Banking and select Manage Alerts. 

b. Go to the Alert Options tab and locate the alert category to set up an alert. 

c. Expand an alert category to view all of the alerts available for that category.

d. Subscribe to an alert and select your delivery preferences for receiving the alert.

e. Click Save to save your alerts. The system displays a confirmatory message that it saved the alert subscription. 

f. Click Next to complete the initial setup. The system displays the Overview tab with the updated active alert.

4. Can I set up alerts from the mobile banking app?

Yes, you can manage your push notification alerts in mobile banking. To add or make any adjustments to text, email or alert inbox alerts, simply login into Online Banking.

5. How do I set up push notification through the mobile banking app?

To set up push notifications through our Mobile Banking app, log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alert and security alerts.

6. What is the difference between push notification alerts and text message alerts?

Push notifications send alerts directly to the home page of your phone. Push notifications have to be enabled on your mobile app and also selected within the alert as your setting it up. Text message alerts send a text message to your mobile number. 

7. I have alerts set up on my account today. Do I need to do anything?

Yes, you will need to set up the alerts you’d like in the enhanced system, the alerts will not transfer. The old system will be turned off August 19, 2019, and alerts set up in that system will no longer send.

8. What type of alerts are available?

Alerts fall into one of the categories listed below. Available alerts are also customized to the types of accounts you have.

Security – get alerts if someone changes your information or is trying to get access to your online banking

Balance – low balance alerts can help you avoid overdrafts or maintain balances to qualify for rewards; high balance alerts can help you identify when you might want to transfer or invest money

Transaction – get alerts when deposits, checks, or withdrawals post to your account

ATM/Debit Card – get alerts when ATM/Debit card transactions and changes occur

Other – get alerts when something unexpected happens

9. How do I stop receiving text message alerts?

You can stop receiving text message alerts by responding “STOP” to any text alert. This action will stop texts for all alerts. You can also stop receiving text message alerts by texting “STOP” to 31727 at any time. 

10. How do I reactivate text message alerts?

To reactivate your text message alerts, the customer would go to “contact options” in Retail Online and activate your phone number again.

You can also manage your alert contact preferences for each alert via Online Banking or your mobile app on the Alert Overview tab.

11. How do I stop receiving email alerts?

You can update your alert preferences for each alert via Online Banking or your mobile app on the Alert Overview tab or you can delete your email on the Contact Options tab if you’d prefer to remove it as a notification option for all alerts.

12. Does ICB have any tools to protect me against fraud?

Absolutely. We recommend that you set up SecureAlerts to monitor account activity. When you activate Secure Alerts, you’ll know exactly what’s happening with your money and you can watch for suspicious activity in real-time.

13. Is there a fee to receive alerts?

No. This is a free service. However, note that text message and data fees may be charged by your service provider to receive text alerts.

14. Can I send alerts to more than one person?

Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

15. How do I activate an email address or phone number to receive alerts?

When setting up alerts from the Contact Options tab, click “send activation code”. Type the code you receive into the activation box.

16. I didn’t get my email activation code. What do I need to do?

Allow up to 15 minutes and check your spam folders. If you still do not see the email, ensure your email address is listed correctly and choose to send another activation code.

17. Can I review past alerts?

Yes. Log on to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark each alert as read or delete past alerts from this screen. You can also view past alerts from our Mobile Banking app.

18. How do I delete or modify alerts?

From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.

19. What are the system requirements to receive alerts through the Mobile Banking app?

Our Mobile Banking app supports mobile devices using the operating system versions of Android 4.1 or apple iOS 8 or newer.

20. How do alerts work with pending or pre-authorized debit card transactions on an account?

Alerts will update as soon as a transaction is posted on an account. We have found the exception to this rule to be when a credit based debit card transaction is conducted.  Point of Sale credit transactions post are dependent on when the vendor processes the transaction, and when the pre-authorization for the transaction completes, which could take up to three days.

21. What are “real time alerts”?

Alerts are prompted as a transaction posts to an account. The timing of the transaction post will vary depending on the source of the transaction. Signature transactions could take up to three days to post. 

22. Can I use my tablet to set alerts?

In order to set up alerts from your tablet, open the tablet’s browser and pull up our website (www.investorscommunitybank.com) to access ICB SecureAlerts through your Online Banking.

23. My checking account balance is $200.00 and I just set up an alert to be notified if my checking account balance goes below $500.00. Why didn’t I receive an alert?

You didn’t receive an alert because your account was not at your threshold amount when you set the alert. Once your balance reaches $500.00 or more and then the balance drops below $500.00, the alert will activate and you will be notified.

24. I have a business account, but I’d like my accounting manager to receive some of the alerts I have set up on my account. Can I set this up?

Yes, you can add additional emails for email alerts and additional mobile numbers for text alerts. If you are adding an email or mobile number for someone at your company, please ensure they are aware and are able to provide you with the activation code. You will need to input the activation code to complete the set up.

25. Do the activation codes expire when adding a new email or phone number?

Yes, activation codes expire in 90 minutes. If you miss entering the code within that time frame, you can request another activation code.

26. What mobile carriers support text alerts?

Participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile, US Cellular, Verizon Wireless and MetroPCS

27. I have text alerts set up, but I’m not receiving them. What do I need to do?

If you are not getting text alerts, contact your carrier to see if they are blocking the short code. If you are still having issues receiving alerts, contact Electronic Banking Support at 920-645-6191 or service@icbk.com.

Manitowoc Phone:
(920) 686-9998

Stevens Point Phone:
(715) 254-3400

Appleton Phone:
(920) 739-2660

Green Bay Phone:
(920) 884-1166

Call Toll Free: (888) 686-9998
Email: contact@investorscommunitybank.com

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