Achieve convenient, high level security through a strong form of two factor authentication

Soft tokens (short for software tokens) are used for authenticating business customers when logging in and making transactions. Tokens use a time-based algorithm to generate a one-time password that is used to verify identity. Users are then be presented with an encrypted image that is scanned through the mobile app, creating a digital signature. Tokens are secure, easy to use and even more convenient than hard tokens. Learn more by watching the video below:
 
 
 
Ask your treasury management specialist about making the switch!
 
 

FAQs:

  1. What is a soft token?
  2. Who can use soft tokens?
  3. How do I enroll my business?
  4. Where do I find the app?
  5. How do soft tokens work?
  6. What if I enter the wrong number when logging in?
  7. What happens if I lose my DIGIPASS registered device?
  8. Can I switch from a hard token to a soft token?
  9. What are the best ways to keep my app and account secure?
 

1. What is a soft token?

A soft token is a software app that is downloaded and installed on your Apple or Android device. The app adds an extra layer of protection to your Business Online Banking using dual control by generating a one-time password each time you log in.  This unique string of numbers is used when logging into your account or completing certain transactions such as ACH or wires. 

2. Who can use soft tokens?

A business that has ACH Manager or Wire Manager.

3. How do I enroll my business?

Contact your Treasury Management Specialist.

4. Where can I find the app?

You can download the free soft token app by searching for “DIGIPASS for Business Banking” in either the Apple or Google Play app stores.

5. How do soft tokens work?

The soft token app protects access to your Business Online Banking account by generating a unique, one-time password that you will use each time you log in to your account.

6. What if I enter the wrong number when logging in?

If you enter the wrong one-time password/PIN combination, just re-enter the correct numbers generated by the app and your PIN.

7. What happens if I lose my DIGIPASS registered device?

When setting up the soft token, you have the option to register more than one device. So, if you should misplace your smartphone, you can log in with another device.  Another option would be to get a new phone and re-register the new phone. At that point, you would need to also re-install the app.

8. Can I switch from a hard token to a soft token?

Contact Electronic Banking Customer Service at 920-645-6191 to assist in switching your token type. You can switch from a hard token to a soft token by logging into your Business Online Banking account, selecting the Profile page and following the instructions to make the switch. You’ll then turn in your hard token to your Treasury Management Specialist or to a Personal Banker for return to the Electronic Banking department.

9. What are the best ways to keep my app and account secure?

You should always start by enabling the passcode or biometric access to your smartphone in order to protect access to your device. The DIGIPASS for Business Banking app also gives you the option to create a regular password, or to set up a biometric login so you can then generate a one-time password or a digital signature for accessing your account.

 

Manitowoc Phone:
(920) 645-6100

Stevens Point Phone:
(715) 254-3400

Appleton Phone:
(920) 739-2660

Green Bay Phone:
(920) 884-1166

Call Toll Free: (888) 686-9998
Email: contact@investorscommunitybank.com

At Investors Community Bank, we want everyone who visits our web site to feel welcome. We are continually working on enhancing our site to make it more accessible for all our visitors. In order to do that, we’ve been following the Web Content Accessibility Guidelines (WCAG) 2.0 to make web content more accessible for people with disabilities and more user friendly for everyone. We are using Siteimprove as our third party accessibility, compliance and website governance partner. If you have any questions or concerns, contact us at 1-888-686-9998.