Achieve convenient, high level security through a strong form of two factor authentication
Ask your treasury management specialist about making the switch!
- What is a soft token?
- Who can use soft tokens?
- How do I enroll my business?
- Where do I find the app?
- How do soft tokens work?
- What if I enter the wrong number when logging in?
- What happens if I lose my DIGIPASS registered device?
- Can I switch from a hard token to a soft token?
- What are the best ways to keep my app and account secure?
A soft token is a software app that is downloaded and installed on your Apple or Android device. The app adds an extra layer of protection to your Business Online Banking using dual control by generating a one-time password each time you log in. This unique string of numbers is used when logging into your account or completing certain transactions such as ACH or wires.
A business that has ACH Manager or Wire Manager.
Contact your Treasury Management Specialist.
You can download the free soft token app by searching for “DIGIPASS for Business Banking” in either the Apple or Google Play app stores.
The soft token app protects access to your Business Online Banking account by generating a unique, one-time password that you will use each time you log in to your account.
If you enter the wrong one-time password/PIN combination, just re-enter the correct numbers generated by the app and your PIN.
When setting up the soft token, you have the option to register more than one device. So, if you should misplace your smartphone, you can log in with another device. Another option would be to get a new phone and re-register the new phone. At that point, you would need to also re-install the app.
Contact Electronic Banking Customer Service at 920-645-6191 to assist in switching your token type. You can switch from a hard token to a soft token by logging into your Business Online Banking account, selecting the Profile page and following the instructions to make the switch. You’ll then turn in your hard token to your Treasury Management Specialist or to a Personal Banker for return to the Electronic Banking department.
You should always start by enabling the passcode or biometric access to your smartphone in order to protect access to your device. The DIGIPASS for Business Banking app also gives you the option to create a regular password, or to set up a biometric login so you can then generate a one-time password or a digital signature for accessing your account.